COMEZ International s.r.l., will take over the After Sales Service for the RD3, RD3.8, RD3MT3, MDC and MDK machines as of February 1, 2019.
This strategic decision was taken to support our customers from the location with the highest knitting expertise in the Müller Group.
Please note: All orders placed with Jakob Müller AG Switzerland until 23rd January 2019, as well as all pending offers, will still be processed by our Swiss headquarters. However, we ask all customers to contact COMEZ International s.r.I. from 24th January 2019 onwards for parts orders or offers for the mentioned knitting machines.
The contact address for parts orders and technical inquiries at COMEZ is as follows:
Tel.: +39 0381 698662
All our contact information can also be found on our homepage, including the data of the responsible COMEZ agent, who will assist you in your country with requests to COMEZ.
Please note that customer service for RC, MDR and GWM remains with Jakob Müller AG in Switzerland.
Since all parts have to be physically moved from Frick to Cilavegna in the last week of January, there may be slight delays in the delivery of orders.
However we will do our utmost to keep leadtimes short.